Please find below information regarding technical support that includes both self-help resources and procedures to request technology assistance.
Student Technology Resources: Provides guides, resources, and videos for HCPSS student technology. Below are some direct links to commonly used resources:
Password and Username Self-Service: Allows families to request a password reset or student’s username. New students can use this application to retrieve their account information. This application is also linked to the hcpss.me website, which also includes user directions.
HCPSS Connect Parent Resources: Provides HCPSS Connect—including Synergy, Canvas, and Family File—guides and videos for parents.
If after reviewing these resources, your family continues to need support, please complete the Student and Family Technology Support Request form and one of our staff members will reach out to you as soon as possible. If you cannot access the online form for any reason, please call the school at 410-313-2831.
Staff will attempt to resolve the issue, and if unsuccessful will provide directions for exchanging the broken device for a working one at the school system’s Onsite Technology Center.